We collect information necessary to manage our business, service policies, and handle claims. Some examples of the kinds of information we collect and from whom include:

• Information provided by you on applications or other forms, in writing, over the telephone, in person, or by any other means. This information may include your address, telephone number, Social Security number, and bank or credit card account numbers.
• Information about your transactions with us, which may include loss history, payment history, account balances, and policy information.
• Information we receive from inspection reports, credit reports, and other consumer report information. This might include information about prior insurance claims or credit history.

 

Information that has been collected is retained either in our policy records or in your independent insurance agent’s files. It may be used:

• To determine eligibility for certain insurance solutions and to underwrite and service your insurance policies.
• To handle your claims. We may provide your name, address, coverage limits, and other pertinent information to claims adjusters in the event of a loss.
• To service your accounts and ensure proper billing.
• If coverage is declined, or if the charge for coverage is increased because of information contained in a consumer report we obtained, we will tell you, as required by state law and the federal Fair Credit Reporting Act. We will also provide the name and address of the consumer reporting agency making the report.

 

We will not disclose information about you unless it is necessary to conduct our insurance business, and we only do so as permitted by law. Some examples of people and organizations with whom we may share information include:

• Your independent insurance agent or broker.
• Organizations that perform a business or insurance function for us, including property inspection companies, independent claim adjusters, reinsurance companies, and market research companies.
• Other insurance companies, agents, or consumer reporting agencies in connection with any application, policy, or claim.
• Law enforcement agencies, fraud prevention personnel or agencies, or other authorized persons as ordered by subpoena, warrant, or other court order.
• Rate advisory organizations, insurance regulatory agencies, and our attorneys, accountants, and auditors.
• Mortgagees, lienholders, loss payees, or other persons you have designated with a legal or beneficial interest or who are acting in a fiduciary capacity on your behalf.

 

We adhere to industry and regulatory standards to protect the information customers and insurance agents provide to us throughout the insurance management life cycle. This includes restricting access to your personal information to only our employees who need to know that information to provide products or services to you.

We maintain physical, electronic, and procedural safeguards that comply with federal regulations to protect your personal information. For example, we:

• Review our privacy policy, processes, and procedures with all employees on a regular basis to ensure we maintain the confidentiality of our customer and agent information.
• Utilize SSL certificates to encrypt traffic on our public websites.
• Work with third-party cybersecurity organizations that monitor our electronic infrastructure 24/7/365 for any potential security threats.
• Work with third-party organizations to test the strength of our environment to limit unauthorized access.

 

If you have any questions or concerns about our privacy policy, please contact us at:

Main Office:
Millers Mutual
3815 TecPort Drive
Suite 200
Harrisburg, PA 17111

Toll-free phone: 800-745-4555
Email: contactmillers@millersinsurance.com

Or use our online form to contact us.