Billing and Payment FAQs

Millers Mutual offers flexible and convenient options for paying your policy premium.  Below, we’ve provided answers to some of our customers’ more common billing and payment questions.  If you have questions that aren’t answered here, please call our Billing Department at 800.745.4555 (select #3 at the voice prompt).


When does Millers Mutual mail my invoice?

We mail invoices no later than 23 days prior to the due date.

Can I pay my bill online?

Yes, Millers accepts online payments using MasterCard or Visa.  Select Customer Care from the navigation bar at the top of this page, and click on Make a Payment.  You don’t need a login ID or password to make a payment online, but you will need to supply your policy number, ID code, and invoice amount – all of which are listed at the top of your current invoice.

Note that online payments cannot be accepted after the due date.

Can I pay my bill over the phone with a credit card?

Yes, please call us at 800.745.4555 (select #3 at the voice prompt) during business hours (Monday – Friday, 8:00 a.m. – 4:30 p.m.) to pay your bill with a MasterCard or Visa  credit card.

Can payments be deducted automatically from my bank account?

At this time, Millers does not offer recurring electronic funds transfer (EFT).  We hope to offer this payment option in the near future.

What is the mailing address for payments sent by regular or overnight mail?

For your convenience, all invoices are sent with a green, self-addressed envelope.  You can also mail payments directly to:

Millers Mutual
805 North Front Street
Harrisburg, PA  17102

Where can I find my policy number?

Your policy number is located on all policy documents, invoices, and other communication from Millers.  On single-page invoices, your policy number can be found at the top left, directly under our name. It starts with 3 letters (i.e., CPP, CAA, UMB or BOP). On multiple-page invoices, your policy number is clearly identified on the second page.

Does Millers offer installment payment plans?

The following payment plans are available — all of which are subject to a required $250 minimum installment amount.

ANNUAL:

  • The entire premium is due by the due date on the invoice. No installment fee applies.

SEMI ANNUAL:

  • Minimum annual premium of $500 for eligibility
  • 50% of annual premium is due by the due date on the first invoice
  • Remaining premium is due six months after the policy effective date
  • Installment fee applies to each payment*

QUARTERLY:

  • Minimum annual premium of $1,000 for eligibility
  • 25% of annual premium is due by the due date on the first invoice
  • Remaining premium will be billed in three equal installments, due: three months, six months and nine months after the policy effective date
  • Installment fee applies to each payment*

MONTHLY:

  • Minimum annual premium of $2,500 for eligibility
  • 20% of annual premium is due by the due date on the first invoice
  • Remaining premium will be billed in eight equal installments, due every 30 days after the policy effective date
  • Installment fee applies to each payment*

NOTE: Mortgagee bill and premium finance premium payment plans are billed by the company and must be paid on an annual basis.

 *Installment fees may differ depending on the system that houses the policy. A $6 per invoice fee applies to installment plans on our Old Magic System. An $8 per invoice fee applies to installment plans on our Upgraded Magic System ($7.50 for DC policies). After we convert all policies to the Upgraded Magic System, the fees will be $8 on all policies ($7.50 on DC policies).

Can I change my due date or installment plan?

Payment due dates are based on the effective date of your policy and cannot be changed.  Installment plans can be changed when your policy renews at the end of the current term.  Please call your agent 60 days prior to your next renewal to request a change in your installment plan.

Can I make a payment less than the total amount shown on my invoice?

Making a partial payment, or paying less than the total amount due, as shown on your invoice, may result in a Notice of Cancellation being issued and a late fee being assessed.

What happens if my payment is late or if I miss a payment?

A Notice of Cancellation will be issued and a late fee will be assessed if the total amount due is not received by the due date.  If this happens, please contact your agent for assistance.   You can also contact us to make your payment over the phone using a VISA or MasterCard from 8:00 a.m. to 3:30 p.m.

What should I do if I receive a Notice of Cancellation?

Please contact your agent for assistance with a cancelled policy.

If I change my policy in the middle of the policy term or billing cycle, how will it affect my current bill?

If you make a change to your policy during the billing cycle (adding or deleting coverage), you should still pay the total amount due, as displayed on your current invoice.  Any necessary premium adjustments will be reflected on your next invoice.  If changes to your policy result in a credit balance for the full policy term, Millers will issue you a refund check.

Can I get a consolidated invoice for all of my Millers insurance policies?

Millers issues a separate invoice for every policy you maintain with us.  So, if you have two policies (i.e., a commercial package policy and a commercial auto policy), you will receive two separate invoices.  We know customers prefer the convenience of having all policies consolidated on a single bill, and we’re working on providing that capability.

Who should I contact if I have questions about my bill, payment options, or a cancellation notice?

Our Billing Department, 800.745.4555 (select #3 at the voice prompt), is available to take your calls during business hours (Monday – Friday, 8:00 a.m. – 4:30 p.m., excluding holidays).  Of course, your agent can also answer questions related to your insurance policy.