How to Report a Claim

FOR MILLERS MUTUAL POLICY HOLDERS

The most important thing our customers can do when a loss occurs is to notify Millers Mutual immediately.  We spring into action as soon as we know a loss has occurred.  And the sooner we know about a loss, the quicker we can respond.  With Millers, reporting a claim is easy:

Step 1:  Make sure you’re in the right place

This may sound silly, but make sure your insurance company is Millers Mutual or Millers Capital Insurance Company.  We are sometimes confused with other companies that have the word “Millers” in their name.  If you see Millers Mutual or Millers Capital Insurance Company on your insurance policy, invoice or other correspondence, you’re in the right place.

Step 2:  Gather a few basic facts

We can start helping you more quickly if you provide us with the following information:

  • Your own contact information (name, phone, e-mail)
  • Name of Insured (displayed on all policy documents and invoices)
  • Policy number (displayed on all policy documents – three letters followed by nine digits)
  • Date of loss
  • Location of loss
  • Description of loss (type of property damage, description of injuries, etc.)

Step 3:  Report the claim

There are several ways to report a claim.  Remember, prompt reporting is key so feel free to use the most convenient option.

Phone:  Call Millers Mutual at 1-800-745-4555 (select #2 for Claims at the voice prompt).  Please have your policy number available when you call. Claim representatives are always available during business hours (M-F, 8:00 a.m. – 4:30 p.m., excluding holidays).  If you reach voice mail, please leave a message so we can return your call.

After hours, we have a claim representative on-call, 24/7, and we will respond promptly to all emergencies – usually within 2 hours.  AFTER-HOURS EMERGENCY CLAIMS ASSISTANCE: 717-585-2918.

If you are calling about an existing claim, we will return your call within one business day.

Online:  Click here to file a claim online

E-mail:  Send an e-mail to reportaclaim@millersinsurance.com.  Please include the following information:

  • Your contact information (name, phone, e-mail)
  • Name of Insured (displayed on all policy documents and invoices)
  • Policy number (displayed on all policy documents – three letters followed by nine digits)
  • Date of loss
  • Location of loss
  • Description of loss (type of property damage, description of injuries, etc.)

Contact your agent:  Customers also have the option of reporting claims directly to their insurance agent.  Your agent/producer name and phone number is listed on your insurance policy.

Step 4:  We’ll take it from here

For claims that are reported online or via e-mail, a Millers claim representative will contact you – usually within one business day – to begin the process of handling your claim. Here’s what to expect:

  • If additional information is needed to help us understand the nature of your claim, we will collect it during our initial phone conversation.
  • We will assign a claim number and a professional claims adjustor to evaluate the loss, answer questions, and coordinate all other activities related to your claim.
  • We will assess your loss fairly and professionally.  And we will pay your claim promptly in accordance with the terms and conditions of your policy.

FOR MILLERS MUTUAL AGENCY PARTNERS

Agents should report a claim to Millers Mutual using the appropriate Acord Notice of Loss form.  These forms are provided here for your convenience.

Property Loss Notice

General Liability Loss Notice

Commercial Auto Loss Notice

Workers Compensation claims should be reported directly to PMA by calling 1-888-476-2669.